Code of Student Rights, Responsibilities, and Conduct
Indiana University is committed to providing an exceptional educational experience that is transparent, efficient, stimulating, and fair. The Code of Student Rights, Responsibilities, and Conduct is IU’s way of ensuring that the rights of students are protected and respected.
If you feel your rights as defined in the Code have been violated by a member of IU's online community, you may file a grievance.
If at all possible, the IU Office of Online Education would like the opportunity to work with you to resolve the problem. Please fill out this form, and a member of our staff will contact you as quickly as possible.
If you have spoken with the Office of Online Education and would like additional information, please continue reading.
Complaint Process Within the University
Indiana University has established procedures for students to follow when they believe that their rights as defined in the Code have been violated by a member of the IU community.
The local campus offices of the dean of students, affirmative action, and faculty affairs, as appropriate, will assist students in addressing their grievances.
Complaint Process Outside the University
All campuses of Indiana University are accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. This level of accreditation is recognized by the U.S. Department of Education. If—after following the procedures outlined in the Code—you believe that your complaint has not been properly addressed, you may file your grievance in accordance with the following:
In-State Students: If you live in the state of Indiana, follow the procedures outlined on the website of the Office of the Executive Vice President for University Academic Affairs for filing a complaint. Additionally, the Indiana Commission for Higher Education (ICHE), can hear certain higher education complaints. Please note that ICHE cannot review complaints related to course grades, academic sanctions, or discipline and conduct matters. ICHE’s authority to hear complaints and instructions for filing a complaint are described here.
Out-of-State Students: If you live outside of the state of Indiana but reside in a state that has joined the National Council for State Authorization Reciprocity Agreements (NC SARA), please follow the procedures detailed in the next section. The Office of Online Education has indicated NC SARA member states parenthetically in the list of states below. However, new states may have joined since this page has last been updated. For the most recent list of NC SARA member states, please visit the NC SARA website linked above.
Additionally, if you live outside the state of Indiana, you have the right to file an official complaint with your state of residence. To file a complaint, click on the name of your home state below. You will be directed to the state agency that provides the necessary information. Please note that in general, state agencies ask that you work to resolve your complaint with the university before filing a complaint with the state.
Complaint Process for Students Residing in NC SARA States
Complaints arising from distance education courses offered to students in other NC SARA states come under the terms of Indiana University’s agreement with NC SARA. If you are a resident of Indiana, you should follow the complaint procedures for “in-state students” listed above.
NC SARA consumer protection provisions require Indiana’s NC SARA portal agency, the Indiana Commission for Higher Education (ICHE), to investigate and resolve allegations of dishonest or fraudulent activity by a provider, including the provision of false or misleading information. Additionally, NC SARA policies provide for the investigation and resolution of complaints that an institution is operating a course or program contrary to practices set forth in the C-RAC Guidelines (see “Quality of Online Courses and Programs” section above) in such a way that a student is harmed. The ICHE complaint process can be viewed here.
While the final resolution of complaints rests with ICHE, nothing precludes the student’s home state from also working to resolve the complaint, preferably through that state’s NC SARA portal agency. Students wanting to bring a complaint are advised to read the full NC SARA Consumer Protection Policy beginning on page 8 of the above-linked document.
Military Service Members, Veterans, Military Family
If you are an active military service member, a veteran, or a family member of a current military service member or a veteran, your complaint may be eligible for review before the Department of Defense (DoD). For more details on this process, please click here.
Complaint Process by State
For instructions on how to file a complaint within your home state, click on your state below. States with parentheses have NC SARA designations.
District of Columbia
Northern Mariana Islands
U.S. Virgin Islands