Support services

Support services

Students admitted to IU Online receive a full range of personalized support services. If you are an admitted student, check out the Learning Online website.

Guided Onboarding (GO) Team

The Guided Onboarding (GO) Team serves as the primary "go-to" resource for all newly admitted undergraduate students. They are here to help you navigate the initial steps of your IU journey, providing expert assistance with enrollment and ensuring you are fully prepared for the road ahead. Whether you have questions about next steps or need help crossing the finish line to your first day of class, the GO Team is your first point of contact.

Contact: iuogo@iu.edu | +1 855-512-0608

Advising and Coaching

IU Online students benefit from a collaborative support network designed to help them reach their personal and academic goals. By intertwining academic advising with success coaching, we provide a holistic approach to your university experience.

Academic Advising: Your Academic Advisor is a vital partner in your degree progress. They determine how previously earned credits apply to your program, help you create course schedules, assist with enrollment, and ensure you stay on track for graduation.

Undergraduate Advising Contact: iuougadv@iu.edu

Graduate Advising Contact: iuograd@iu.edu

Career services

Our commitment to our students doesn’t end with academics. IU Online students can schedule appointments with their campus's career office to discuss career goals, search for internships and job openings, refine their resume and cover letter, and practice for career fairs and job interviews.

IU libraries and research

As an IU Online student, you have 24/7 internet access to Indiana University’s world-class libraries. Resources include multiple online research databases, a set of online research guides, and an online catalog of print and electronic resources.

You can even receive personal assistance from IU’s research librarians via live chat, telephone, or email.

Online students are also welcome to visit any of the libraries on IU’s seven campuses in person.

Tutoring

As an IU Online student, you have free, 24/7 access to the Online Academic Success Center (OASC), ensuring expert help is always available on your schedule. Whether you need a real-time deep dive into complex subjects like Calculus, Chemistry, and Coding, or a professional review for your latest paper, our peer and professional tutors are ready to assist. From business and IT to world languages, we provide the comprehensive resources you need to succeed in the classroom and beyond—at no additional cost to you.

Questions? Email us at iuotutor@iu.edu.

Peer mentorship

Through the IU Online Mentor Collective program, you're welcome to sign up for a peer mentor. Mentorship is a great way to learn from another student's experience, make a new connection at IU, and gain extra support in your academic journey. If you're interested in becoming a mentor, we'll provide training to get you started. Our professional staff is always just a call, email, or text away. For more info, reach out at help@mentorcollective.org.

Technology

IU offers a wide range of high-tech software to our high-tech students, including a full suite of software, collaboration tools, cloud storage, and virtual meeting spaces—all accessible from any device. With IUanyWare, you can stream these tools from anywhere with Wi-Fi. Additionally, IU provides a wide variety of IT support and training. Access software training today at IU Expand.

Contact center

Students are welcome to contact us anytime via chat, email, or phone for direct support. Drop us a line, however you prefer, at iuonline@iu.edu or +1 844-948-4863.