Support services

Support services

Students admitted to IU Online receive a full range of personalized support services. If you are an admitted student, check out the Learning Online website.

Go Team

The Guided Onboarding team acts as a one-stop shop for everything students need during their first year. They're here to to support students in all things IU Online and make their start here easy. Reach them at iuogo@iu.edu or 855-512-0608.

Success coaching and academic advising

IU Online students receive one-on-one support to help them reach their personal and academic goals. Undergraduate and graduate students are assigned an academic advisor, and undergraduate students enjoy the added benefit of a personal success coach after their first year.

Your academic advisor determines how previously earned credits apply to your IU program requirements and helps you create schedules, enroll in classes, and stay on track to graduate. For graduate online collaborative programs, you can contact your academic advisor at iuograd@iu.edu. For undergraduate, you can contact your academic advisor at iuougadv@iu.edu.

The undergraduate success coaches are more like personal cheerleaders. They’re here to help you navigate the university system and serve as your point of contact to your home campus. You can contact your success coach at iuocoach@iu.edu.

Math and writing support

Undergraduate students enjoy free, direct access to IU-trained math mentors and writing consultants, 24/7.

The Online Math Center is here to help with math questions through Calculus II. Additionally, math mentors are available to help you prepare for quizzes and exams and to share study tips and strategies.

The Online Writing Center helps you brainstorm ideas, write a rough draft, review grammar and punctuation, and revise a final draft—all via online consultations.

Career services

Our commitment to our students doesn’t end with academics. IU Online students can schedule appointments with their campus's career office to discuss career goals, search for internships and job openings, refine their resume and cover letter, and practice for career fairs and job interviews.

IU libraries and research

As an IU Online student, you have 24/7 internet access to Indiana University’s world-class libraries. Resources include multiple online research databases, a set of online research guides, and an online catalog of print and electronic resources.

You can even receive personal assistance from IU’s research librarians via live chat, telephone, or email.

Online students are also welcome to visit any of the libraries on IU’s seven campuses in person.

Tutoring

IU Online students have access to free peer tutoring through Knack. Knack tutors are fellow students who have aced the same courses they're offering assistance in. Book tutoring sessions at your convenience and choose to meet in-person or online. Visit app.joinknack.com and sign in with your student account to book a session or learn about becoming a tutor. Technical difficulties? Email support@joinknack.com.

Peer mentorship

Through the IU Online Mentor Collective program, you're welcome to sign up for a peer mentor. Mentorship is a great way to learn from another student's experience, make a new connection at IU, and gain extra support in your academic journey. If you're interested in becoming a mentor, we'll provide training to get you started. Our professional staff is always just a call, email, or text away. For more info, reach out at help@mentorcollective.org.

Technology

IU offers a wide range of high-tech software to our high-tech students, including a full suite of software, collaboration tools, cloud storage, and virtual meeting spaces—all accessible from any device. With IUanyWare, you can stream these tools from anywhere with Wi-Fi. Additionally, IU provides a wide variety of IT support and training. Access software training today at IU Expand.

Contact center

Students are welcome to contact us anytime via chat, email, or phone for direct support. Drop us a line, however you prefer, at iuonline@iu.edu or 844-948-4863.